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Last updated: 2026-09-29

Refund Policy

MyOwnLingo costs US$5 a year (prices include VAT where applicable). We want nobody to feel stuck with a subscription they don't want. Here is how refunds work.

1. We handle refunds; Stripe pays them back

MyOwnLingo is sold by Faresay Ltd. Payments are processed by Stripe, our payment processor. We decide refunds, and Stripe pays them back to the card you paid with. Refunds usually reach you within 5 to 10 working days, depending on your bank.

2. Within 14 days: a full refund

Ask within 14 days of your first payment, or within 14 days of a yearly renewal charge, and you'll get a full refund of that payment, no questions asked. [decide: keep this goodwill refund or not] Your paid access ends when the refund is made; your account, progress and the free tier stay.

Your legal right to cancel. UK and EU consumers normally have 14 days to cancel an online purchase. For digital content that starts immediately, that right ends once you have started using it, if you agreed to immediate access and acknowledged that you'd lose the right to cancel. At checkout we ask you to agree to this, because the paid games unlock the moment you pay. The 14-day refund above is our promise on top of that, and it doesn't take away any of your legal rights.

3. After 14 days

After 14 days we don't normally refund part of a year. You can cancel at any time so it doesn't renew, and you keep paid access to the end of the year you've paid for.

We will always refund you, fully or for the unused part of the year, if the service is faulty or not as described and we can't put it right (your rights under the Consumer Rights Act 2015), if we take away something important you paid for, if we close your account without good reason, or if we close MyOwnLingo. A purchase from a country we don't currently sell to (at the moment, the European Union) is cancelled and refunded in full automatically.

4. How to ask

Write to hello@myownlingo.com from the email address you paid with, or tell us that address and your MyOwnLingo username. You can reply to your Stripe receipt, too. We'll make the refund and confirm it by email.

5. Cancelling

Cancelling stops the next renewal. Do it at any time under Manage subscription on the site (Stripe's customer portal), or by writing to us. You keep paid access to the end of the year you've paid for. Deleting your MyOwnLingo account cancels the subscription straight away; it doesn't refund on its own, so if you're within 14 days, ask us as well.

6. Before you dispute a charge

If something looks wrong on your statement, please write to us first. We can usually sort it out the same day, and it's quicker for you than a chargeback.